I dropped off a rug at Al's in November 2012 so I could have a nice clean rug before my Christmas guests arrived. After a couple of weeks I called to see when it would be done. I was told it would take some time to dry since it hangs to dry. A few weeks later I called again. This time I was told that the only person who cleans rugs had broken their leg. I'm understanding, it's only a rug, I could wait. Little did I know that I would have to wait EIGHT MONTHS!!! I called regularly enquiring about my rug to be told, no it wasn't in they would call. I finally got the call 3 days ago. When I went to pick up my rug I asked for a discount for the inconvenience of the rug being in their possesion for 8 months. The man who was working informed me I would have to ask his father if I wanted a discount and he would be in at 5 ( this was at about 1:30) Apparently customer service and satisfaction is not a priority. If they don't care about customers perhaps they don't deserve any.
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