Aloha Overhead Door

About a year ago i asked i called our your company to replaced a failed spring in my garage door, and mechnical issues with the lifter. At the time of the service, we had some disagreements over how the lifter was repaired, what I didn't realize is that the spring you used to replace the door was not adequate. Since this repair, my door has had nothing but problem. This week I called another vendor for help, they informed that YOU put the WRONG size spring on my door. To demostrated this by disengaging the lifter. I was told that the spring should hold the door up on its own at about the mid point. This keeps the door from hurting children or other things.... the door immediately slammed shut. The spring I was told was simply not adequate to hold the door. I am outraged that you put a cheaper/smaller spring in my unit and charged me money for it. I personally think you should reimbursement for the spring and time (and that doesn't include my cost to replace the damage to the door), but I doubt that will happen. I kept the spring for evidence in the event you have any doubt / questions. more

We had 3 garage doors and an outside opener installed by Aloha Overhead Door a few years ago. Everybody we dealt with there was very nice, very helpful, and very easy to work with. They gave us a fair price (we shopped), showed up when promised, and did an excellent job with the installation. Very personable tech who went the extra mile to ensure our openers worked in all vehicles and showed us everything we needed to know. 3 years later, when I called to ask if they would still take the old openers for disposal (I neglected to at the time of installation), they still offered to help me out. I highly recommend them and will be a repeat customer. We have had nothing but good experiences with them. more

I hired AOD to replace the extension springs on my garage door. At my appt., I was told that my springs weren't standard. The tech didn?t have any and said he could order them and come back next week when they came in. But, I would be charged $86 today and $86 AGAIN next week for the service calls. Or he could place a clip on the old spring, behind where the break was, and call it good. The total price of keeping my 40-year-old springs? About $40 less than I had been quoted for NEW springs. \r \r I called Jill and explained to her that I felt uncomfortable keeping the old springs AND about having to take another afternoon off work and pay for another service call. I was told that it wasn?t unusual for there to be 2 service calls because a tech would have to evaluate what needed to be done. It would have been good to know these things WHEN I CALLED FOR THE QUOTE. \r \r I decided to bite the bullet and get the job done. The tech then informed me that my garage door wasn?t functioning. But wait? they can?t repair it, because they ?don?t work on doors with no photo eye.? Needless to say, my garage door didn?t get repaired.\r \r I got a comparable quote from a company who told me that my springs were ?Standard. Something we keep on the truck? and that they even have the replacement parts in stock to fix my old garage door opener.\r \r My bottom line message to Jill and AOD is this:\r 1. Disclose all fees up front. If you think you may have to make 2 trips because YOU don?t have something in stock and you?re going to charge a customer $86 for each trip, tell them BEFORE they make the appointment. \r 2. If you don?t repair a particular kind of opener or there?s a chance that the part you?re replacing is non-standard, ASK QUESTIONS, or go the extra mile and offer to have someone come take a quick look so that they know what they?re working with. It could have saved you some business and some negative word-of-mouth.\r \r A little customer service goes a long way. more