Worst agency ever. They have terrible phone service with their customers. It takes forever for them to answer the phone and when they do they are in a hurry, rude, and condescending. They have a woman named Joyce who is so totally clueless that I don't ever want to speak with her, I always ask to speak with someone else. I've received charges on my bill that they cannot account for. They denied that I could have been receiving discounts on my policy if I hadn't called them on it. Said ""they had just become available"". Clearly, I've cancelled my policy but I'm writing in hopes that no one else will have the experience that I did. Still haven't received a call back from the agency owner - when I called to complain about the woman - and how since I've cancelled that I haven't received the months that I paid for in advance. Stay Away!!!
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