Alliance Roofing Company LLC

EXTREMELY HORRIBLE CUSTOMER SERVICE BY SALES STAFF!\r • -Disgusted, angry & mistrustful of this company. We have no evidence of repairs other than invoice. \r • -1st TIME: TX Windstorm Insurance Co. repair requirement, requested 1st repairs for $300. Repairs done & pics taken. But pictures did not match areas TX windstorm required!\r • -After repairs, ceiling leaked in the area where TX Windstorm said needed to be repaired.\r • -2nd call was made Alliance Roofing, who said it was the Airhawk, not the shingles. .\r • -2ND TIME: Believed them, authorized repairs for $250, but said it has to be done before 12/18/12, since I am out of town 2 weeks. \r • -I waited all day at home 12/18/12. No one came!!! \r • -Came back 1/2/13. Received an invoice for work done. No evidence provided of work done.\r • -Also, MY 65 in FLATSCREEN TV STOLEN FROM LIVING ROOM WHILE I WAS OUT OF TOWN—one only can see TV from fenced backyard!\r • -Contacted Alliance roofing, Chris, a male employee. Extremely unpleasant man, rude, disrespectful. Wanted only $250. I left strong message for owner but no response. Disappointed, I sent a check and wrote them off.\r • -Today, Alliance Roofing called to ask for the check, and male Chris again extremely rude unpleasant. Said the police didn't contact them and threatened to put a lien on my house for $250. HORRIBLE EXPERIENCE after all this.... \r more

These folks came recommended and initially looked promising as they said they would deal with the insurance company and get me an entire new roof. However, once they got a deposit, their 'service' disappeared. They faile to return phone calls to the insurance adjuster to even meet. When the adjuster called them and set up an appointment convenient to THEIR schedule - they did not even show up! After that - I just had to cut and run!!!!!!! I'd do the same if I were you! more

My roof was leaking into my living room and after checking out their complain standings, (since this was my first major repair since buying my house) I called Alliance Roofing, who had a great report & another company called Brinkman for estimates. Brinkman?s rep came out first and insisted that I needed a entire new roof, that my problem could not be repaired. The Rep was so condescending that I was sure that if I needed a new roof I wouldn?t be using that company to do the work. But the next day, the Alliance Roofing Rep came out and after inspecting my roof told me that the flashing on my chimney was bad which allowed the water to ruin the plywood,, thus making its way into my house. It was an easy fix. The customer service was outstanding and I appreciate the integrity of the work performed. My roof doesn?t leak anymore and I now know who I will use when its time for a full replacement. I highly recommend this company based on my experience. Pros: I was treated with respect, fairly, and I never felt like I was being taken advantage of Cons: I had to wait until the rain stopped to get my roof fixed, but that was just common sense more