This was a gift from my mother in law for the wedding day. The driver arrived early and got us to the church on time, helped me and poofy dress in and out of the limo and was extremely profressional and courteous. He was patient as we ran a little over on our rental time taking pictures at the chapel. Small complaints, there was no champagne for our ride to the reception, and he took a fairly long round about route to get there, but we didn't mind much, that gave us plenty of down time to decompress. When he picked us up from the reception we needed to make an unexpected stop at my parents house which was no problem. And then he delivered us to our hotel. A limo wasn't something we considered to be a necessity, but it's something we're glad we had.
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