My car was taken in after a wreck. I was very pleased with the communication from the client rep. When assessing if a car would be repaired or totaled, a formula is used based on the amount of estimated damage cost. Needless to say, my car should have never been repaired due to the amount of damage. In retrospect it was obvious the damage exceeded the formulary and the bill at the end of the process verified my initial notion. The cosmetic damage was fully restored; however, to-date, my car sounds like I'm driving with the window down because the passenger door was not able to be put back correctly. Before my car was loaded on the tow truck, I cleared out the odometer reading, so I could see how many miles were put on my car during the process. The register read 70 miles upon the end of the process. The two repair shops that fixed my car were less than a football field away from each other. I don?t recommend this shop for timely service. I would recommend this shop for cosmetic damage, but not for a larger wreck.
Pros: Good communication with Client Rep.
Cons: Not sure of honesty in diagnosing repair estimates
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