All My Sons Moving & Storage

I'll start with the fact I'm posting this to the Richmond CitySearch because All My Sons doesn't have a place to write a review in the Charlottesville CitySearch. Pros: timely, honest, fast Cons: none more

I was hoping for professionals who would more my items with care, but they broken several items, went 2 hours over the estimated time and even over billed me at the end by an additional half hour. Now they are refusing to issue a refund even though I have paperwork stating they left earlier than the time we were billed for. The crew was very unprofessional and moved extremely slow, taking several 10-15 minute breaks throughout the day when we were paying by the hour. On top of it all, they didn't even put the boxes in the specific rooms, they left them all in my garage. Other than the initial calls to book All My Sons the customer service was terrible. I would strongly caution anyone using All My Sons in the Richmond area against it. I have had to file a complaint with the Better Business Bureau just to get a refund that I have documentation about and I have still not heard from the company regarding a settlement. Pros: Honest when they broke items Cons: Customer Service, Speed, Price more

Wow!! What else can I say? I am SO glad I called All My Sons Moving in Richmond. Dominic was great over the phone, helping me figure out exactly how much stuff I had. He was able to give me a quote that was within 20 bucks of the final total! He made sure I knew how everything would work the day of, what to expect, how billing was handled, the charges, etc. I had absolutely no questions when I got off that phone call and I knew I would not be in for any suprises. The men who arrived were very friendly and curtious. Jon (the driver) did a quick walk through and then the helpers Eddy and Ken (or Kent?) started. They did a great job with all of my belongings, including a few pieces of particle-board furniture. I was sure those two pieces (a small tv stand and a bedside table) would fall apart the moment they were moved, but the guys were really careful and everything held together! I had a 2 bedroom apartment, but of course one of the rooms I used as a walk in closet. So you can imagine how much stuff I had. I moved approx 18 miles from where I was, and on Saturday it was so HOT. I really appreciated how hard the men worked. Overall, I was extremely satisfied with the service I received from All My Sons Moving. Pros: honest, hard working more

What a great experience we had. My wife and I have used moving companies before but never have we received such great service. The guys were so friendly and hard working. They were on time and got right to work. The only time they took a break was when we bought them lunch and even then it was extremely short. Smiles on their faces from start to finish and nothing was scratched or broken. What a great group (John, Spencer and Joe) of professional workers. Thank you. Pros: best customer service we've seen in a while Cons: none more

My move went SO smoothly thanks to the professionalism shown by the Richmond All My Sons office and workers. I had almost everything ready to go when the men arrived on Saturday morning. The guys started moving my stuff to the truck while I finished packing up my bathroom. They were actually very quiet! I know that sounds weird, but it WAS an early Saturday morning. I had warned my neighbors that it would probably be loud and that wasn't the case at all. The guys worked really fast. I didn't have to remove my clothes from my dressers which was great and a true time saver. I left to pick up some coffee and donuts for them and by the time I was back they were almost finished packing the truck. Not that I have a bunch of stuff, but it was REALLY quick. And nothing was damaged! The unpack was just as quick. The guys were polite, not once stopping for a smoke break and no one was on the their cell phones (you read a lot of complaints about that on this site). I am SO happy I chose All My Sons for my move. They will be my first call the next time I need to move. Thanks for making my moving day easy! Dawn M. Pros: professional, fast, great service Cons: not one more

My wife and I hired All My Sons here in Richmond because I am finally getting to that age. I can't do quite as much as I used to without really regretting it the following day. I called a couple of places before deciding to go with All My Sons. Dominic was our contact guy in the office. He gave me a lot of information and answered questions I didn't know I had. We didn't have any problems with this company and found our day to be stress free. We will use them again if the need arises, and we have told many of our friends at church just what a great experience it was. Thank you, William and Constance. Pros: punctual, honest, hardworking Cons: none more

We used the Richmond All My Sons for my daughter's last minute move. We didn't have any issues with the office or the guys who moved her stuff. There was no damage and nothing was stolen. We were very comfortable working with this office. We would recommend All My Sons in Richmond to anyone. Thanks for a job well done! Pros: Keep their word, professional Cons: none more

My husband and I have used ALL MY SONS MOVING & STORAGE twice in the past 5 years while living in the RIchmond area. I would not hesitate to call them again and have recommended them to numerous friends/coworkers/family members. They are a professional company that delivers what they promise. Pros: professional, timely, courteous, truthful Cons: none more

BEWARE!! My wife and I moved from an apartment to a nearby house and hired AMS to moves about 20 pieces of large furniture (bed, couch, dresser.). We hired 2 guys to do the job, figuring it should take about 3 hours (loading, transportation, unloading). The rep from the Richmond branch (Dominic) explained that the movers would show up with tools to disassemble items like the bed, dining room table, etc., and then reassemble them in our new place. The movers did not show up with ANY tools at all ? not a single wrench or screw driver ? so I had drive to my new house 2 times to bring them the tools that they needed to complete the job. THEN, one guy sat in the bed of the truck while the other guy carried out furniture and other items. Only when it was absolutely necessary did the guy lounging in the truck come in to help. So I called the Richmond branch and spoke with Dominic about why one guy was sitting in the truck, expecting that this would anger Dominic who would then remedy the situation. No. Dominic proceeds to tell me that this is their policy: one guy stays in the truck ?protecting? the furniture while the other guy does all the moving. When I said that this was a preposterous policy, he confidently responded: ?Sir, what happens if both guys are moving and someone comes by and steals your lamp out of the truck. You would want to hold us liable for this, so we keep one guy in the truck in order to avoid this situation.? Nice try, Dominic. Your guys aren?t moving lamps. They?re moving bureaus and couches. No one is going to pass by the back of the truck and clandestinely swipe a couch. So my wife called Gabe, the manager of the branch, the following Monday. Gabe initially sounded outraged that we could be treated like this. ?Did this really happen, Ma?am? This is inexcusable. Let me call my driver and I?ll call you back tomorrow.? Of course, Gabe didn?t call back tomorrow, or the next day, or ever. So we called. And called. And called. And left message after message. And still haven?t heard anything. Nice scam they?ve got going over there. All we asked for was to be credited an hour of our time for the travel I had to do to get your workers the tools they should have had to complete the job. And we don?t even get the courtesy of a return call from Gabe. As a point of reference: in July of 2007, we moved to Richmond from Buffalo, NY, and the 3-man moving crew emptied our entire apartment in Buffalo (3 bdrm apartment, with full attic and basement) in just under 3 hours, and AMS's two workers couldn?t move about 20 pieces of furniture in that same amount of time (we ended paying for 5 hours). It strikes me that during an economic downturn, when people are buying less houses and thus requiring less service from moving companies that AMS would endorse this kind of incompetence. I don?t expect any justice regarding this situation; I don?t even expect a response from this email ? AMS has already demonstrated how it treats its customers. I?m just disappointed that AMS could endorse a company that engages in such egregious business practices. It is truly shameful. Ask friends for help with the move. It's cheaper. AVOID AMS!! Pros: None Cons: RIP OFF! more

I have used All My Sons to move twice now and i would recommend them to anybody. They have the most courteous gentlemen working for them. The workers are patient & hardworking, and the office staff is always friendly and helpful. No matter who I speak with I am always treated in a very respectful manner. The prices for both moves were exactly what they said they would be and there was not a scratch on any furniture or any of the walls. I have already told all my friends and family to call All My Sons when they are moving. Pros: A pleasure to work with Cons: No cons more

I would like to take a moment to tell you how pleased my wife and I are with the way your employees handeled our recent move. On December 8, one of your crews moved from Fork Union to Burgess. The driver and his two loaders were a joy to work with. The move was somewhat complicated by the fact that I was recovering from knee replacement surgery. Part of the load had to be taken to a nearby storage unit. They handeled our goods with care and displayed good humor the whole day. Nothing was damaged or broken. During the unloading they displayed patience and did not rush things, even though the hour was getting late. Pros: hard working, dedicated employees Cons: zero more

I hired all my sons to move my mother to assisted living. The men that arrived to move me were quick and courteous. They were very easy going and adjusted to all the changes throughout the day with ease. I left them alone at a storage unit while I went and signed the lease and by the time i returned they had everything loaded. At the apartment they hustled everything up stairs and then stayed to move things around until my mother was satisfied with the placement of all her belongings. This had been a very stressful time getting my mother into assisted living and All My Sons made me feel like people still take pride in their work and care about their customers. Pros: on time, efficient, friendly Cons: none more

I leveraged this group in 2002. The movers were late, sent one gentleman who was only able to fold blankets so I was forced to help them move all day. The truck wasn't big enough even though they has supposedly came to estimate the house for truck and number of movers. All of this was irritating but nothing in comparison to how the workmen talked about the owners not paying overtime and having guns pulled on them by clients because the owner use a trick to get more money in cash. I didn't realize I would be the victim of this as well when the owner told the employees to lock the truck until I paid in cash, which wasn't the agreement. So after moving all day, I was forced to get my wife to go to a bank to get cash. I also had the luxury of having to move all the items myself that they didn't get since their truck wasn't big enough. Worst consumer experience of my life and my concerns only receive rude comments from the owner and a locked truck. I have used a lot of movers and it is always a stressful time but this company made it unbearable. I would carry each piece of furniture by foot before I would use this company again for free. I can only speak to the Richmond office as I know they are in other cities. Pros: They showed up the day they were supposed to even though late Cons: Didnt move everything, charge more than quoted, rude, changed agreement more

The men that showed up to pack and move my husband and myself to North Carolina went above and beyond what I was expecting in every way. There was nothing broken or even chipped in all the boxes I unpacked. This was a move I was dreading after 80 years in the petersburg area, and they made it a wonderful experience. I would recomend them to anyone. Pros: Friendly, careful, reliable Cons: none more

We are relatively new to the area and found this mover on the internet (we DID NOT check Citysearch - that was our first mistake). We scheduled them for a partial pack and move. Nobody came out to do an assessment of the belongings to ensure they came prepared with a big enough truck and to estimate how long it will take. An assessment is very common in the moving business! So, they show up in a 3/4 size truck for a 3 BR/2 BA house! When we moved in to the house, it took a full size semi! They start to pack and 45 minutes later they wanted to set minimum expectations - "If we get a good sized truck load to your new house, will that be OK?" When we set the appointment, they said that it would only take 1 day for the size house we moving out of. As the movers start doing their job, they tell us it's going to take more than one day. Another reason the company should have sent someone out for an assessment. The day goes on and the driver said to me and my husband (in 2 separate occasions) that 'they can accept tips' and "if we get a truckload over to the new house, you'll take care of us, right?" I'm sorry, that is RUDE! We had planned on tipping them, but to be reminded to tip them - doesn't that defeat the purpose of a tip. We finally get over to the new house and they left garbage, from the lunch that we provided them, in the garage. And my toilets were clogged! I realize that issues happen - TELL THE HOMEOWNER so we can make sure to find the plunger! Oh, and by the way, we payed double of what our estimate was. I will never recommend this company to anyone. Cons: asked for tips, questionable handling of goods, not prepared, took many breaks more