This place is helpful when they are trying to make the sale, and even then the manager/owner (male) made me and my son feel dumb because of our limited knowledge in instruments. This was my son's first year playing an instrument and he made us feel as though we were taking up all of his time.... The prices here are higher than other places but we were already there. Once we said we'd take it, then Mr. Nice Guy came out. Recently we needed some repairs done and when his instrument came back it was missing the strap. I personally made sure it was included (as it is never removed anyway). His father called and was not able to get anywhere. I called myself and he immediately cut me off saying, ""NO it was NOT!"" ""I don't believe it was there!"" He talked down to me as though we had begged for a free instrument. I will never do business with them again and would deter anyone from going there. McClellan's is much nicer, patient and values their customer's business. If you need a reliable place, go there! NOT AIRPORT MUSIC!!!!!!!
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