Wife and I booked a cabin for our 20th anniversary. We arrived and decide this was not for us and decided to leave.
I sent an email requesting a refund for we received no services as we rode into Leeds to stay. His response to my email:
We have over 1000 people that stay at 29 Dreams, most on a regular basis. So we’re sorry 29 Dreams accommodations were just not up to your standards.
You were informed of the policies/procedures, and amenities when you made the reservations to stay at 29 Dreams. Specifically meaning there will be no refunds to you for anything.
You must still be growing up. That’s ok though, you will learn that lack of planning and research on your part, does not constitute a failure of any kind on our part. All private clubs deal with unreasonable potential members that hold themselves blameless for any and all things not perfect to them. Basically you are a good example of a potential member that can never be satisfied. I hope one day you find some peace.
Please do not apply for membership here at 29 Dreams. We have a minimum standard; you would not make the cut.
Please read the following and if you still want to pursue chargeback options that are available to you with your credit card company, please do. Your credit card company will tell you the same thing I am telling you.
Pros: Worst customer service ever.
Cons: Management
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