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Businiess name:
Baby's First Images
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Review by:
citysearch c.
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Review content:
My husband and I set up our appointment for our first 3d ultrasound weeks ago. Needless to say, we were incredibly excited about seeing our little girl for the first time. I followed all the instructions, including drinking the water for 2 weeks (and the requisite every-five-minute bathroom breaks this required!). We drove for an hour to reach Baby's First (38 miles each way). When we arrived, there were several other couples there (we were 45 minutes early), but we were handed a consent form to look over and sign, which we did. After we were there for a full 20 minutes, the receptionist came to get the form and said, "I hope you weren't planning on getting a DVD today". Surprised, we told her that we indeed wish to get the DVD. She informed us (after already having been there 20 minutes) that the DVD machine had broken and we wouldn't be able to get one. After inquiring about whether or not we could go ahead with the session and they could record the DVD later on (not possible), we explained to the receptionist that we had driven a long way and were excited about the ultrasound. We asked if we could go ahead and get the still images today and come back for the DVD later, since the DVD was the main thing we wanted to take away from the process. She said she would make a call and find out. After a few minutes she returned to tell us that our 2 options were to reschedule or go ahead with the session and not have a DVD. Wow!! What a concession on their part, when the problem was their machine! We had done everything we were supposed to do, and they were completely unwilling to bend in any way. We informed the receptionist that we would take our business elsewhere. Apparently they would rather forfeit the entire sale than make a concession to satisfy their customers. We left extremely disappointed. Don't waste your time...we wasted our whole day! Not to mention the 2 weeks of water-drinking!
Cons: Horrible service
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