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Businiess name:
Baby's First Images
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Review by:
citysearch c.
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Review content:
Hello:
My name is Chris Waddell, the owner of Baby's First Images. First off, thank you taking the time to research our company. I am posting here to address the few complaints (some unfactual) since the thousands we have served since 2003. As you know, there is two sides to each story.
I personally handled the issues here. Many were even handled with the B B Bureau, for which they upheld our practices and policies. To say that our company did not work with these people is just not true. Let me explain how these ladies and you would be welcomed at our facility.
First off, we have an amazing state of the art studio. Once your session starts, our Certified Ultrasound Technologists perform every skill possible to get you the best images they can get [based on what poses your baby is giving]. Most of the time, we get our expectant mothers amazing images and the experience for the thousands of our clients have been remarkable. But, do some babys fail to cooperate? Sure. This is where we feel we take our level of customer service to a higher level.
The simple truth, ultrasound is like a camera - it takes pictures of whatever is placed in front of it. Because some babys just don't cooperate, I have always made an executive decision to offer clients the opportunity to come back for a complete REDO session [at a financial loss for the company] just because we want everyone to get great images. Fair?
The people posting negative comments here were offered this generousity and all sessions were performed completely. But when their babies did not cooperate [and we still tried to work with them] they wanted refunds because their baby did not give them images they liked. This is when the stories began to be fabricated/unfactual. This is a service producing very natural images and we, the thousands of moms we have served and the B B Bureau feel we are more than fair in our practices. You will too. Thanks for hearing our side.
Pros: State of the art technology, Certified Ultrasound Technologists, theater like, online appointments, curbside parking private entrance
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