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Businiess name:  Curtis Total Service
Review by:  citysearch c.
Review content: 
I could get into a whole lot of detail here; however, I won't. Long story with previous oil company with whom I spent hundreds of dollars to do what I thought was their job, to clean and maintain my furnace once a year, and deliver oil. The relationship did not end well. I needed to find someone to clean my furnace this year (2016), and found Curtis via google. I weeded them out through several companies based on their tremendously positive reviews, although, I have heard of them in the past. I thought I was going to take advantage of their $149.00 cleaning special, and be done. When Matt inspected the furnace, he pointed out to me two major problems. 1. "Found exhaust leaking and rusting through." 2. "Found oil line deteriorated." This could have, no, WOULD HAVE, ended in a horrible disaster. Me dead, or my house burned down! Or oil leaking everywhere in my basement. When he pointed out the flue pipe deterioration, I could poke my finger through it. He showed me his gloved finger, wet with oil from the deteriorating oil line. Matt sat down with me at my kitchen table to very calmly explain the bad news. He offered a payment plan with a very low interest rate, as I did not have the funds to pay him for what became a "911" situation. He called a co-worker Brian to help him with the job. They were both courteous, professional, and took all measures to keep my house clean. It took a lot of work to tear out the old pipes and oil line. My basement was immaculate when they left. I referred my elderly mother to them. She also, was paying a lot of money to have her burner serviced, (by the same oil company), only to find out, the work left her with safety issues as well. After Matt took the time to show me the obvious issues at my mom's house, I, as a lay person, could not believe some things that were SO BLATANT, were either ignored, or overlooked. (I believe ignored) Thank you to Debbie, Carol, Rich, Matt, and Brian!! And anyone else from Curtis that I have not met. Astonishing people. Forever Grateful. Suzanne #saynotoPetro

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