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Businiess name:
Surner Heating Co., Inc.
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Review by:
citysearch c.
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Review content:
We are college students and have ordered oil from this company three times this winter.Most recently, we called on empty and by the time they arrived the next day we had run out. They gave us our oil but when asked if they were going to restart the heat our driver said no. Granted it was not originally asked for, but he came into our house to get our check and must have felt that it was only 50 degrees!! When we called to ask what happened they said it wasn't originally requested and tried to charge us an additional $80 to come back and restart the heat! I talked to the receptionist who was exceptionally rude and then spoke to an owner. He would not reduce our fine to the simple $35 it would have cost had the restart been done at the time. He did cut us down to $50, but as college students that is still too much! We have spent well over $1000 on heat this winter alone and the fact that Surner Heating couldn't understand our plight is very upsetting.
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