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Businiess name:
Leif's Auto Collision
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Review by:
citysearch c.
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Review content:
My mother took her car in for a simple fender bender she got while parked at Safeway. I helped her google body shops and leifs seemed very reputable, they had TV commercials, good reviews, and fancy offices. We took her car into the Lake Oswego branch and that's where the lying begun.
The receptionist there was great. As soon as we walked into the door she took care of us and said that we had nothing to worry about because from there on she would take care of the rental, and all issues with the insurance company, especially since we were not at fault. She promised that we had nothing to worry about and the car was in great hands.
They promised to call with updates on the car and month an a half later I get the car back when she had told me it would be three weeks tops. Then the insurance refused to pay for the rental because Leifs took so long. They finally offered to pay for four weeks after we had to make tons of phone calls not only to the insurance but to Leifs who said they would take care of any issues. This left us with two weeks of rental fees that were unpaid.
At this point Leifs refused to talk to the insurance company after they knew they were the ones who took to long to fix the vehicle. I requested a meeting with the owner, Leif himself. He sat in a little room with my mother and I and said He would take care of it and have the insurance reimburse my mother, all he asked is that I put him in contact with the insurance supervisor. I gave him the number but he refused to call, I had the insurance supervisor call him and Leif refused to speak to him saying he was too busy.
In the end after months of trying to get them to talk, he dodged by phone call and I was stuck with a large car rental bill because they took three extra weeks to fix a minor dent.
Pros: They are very good at getting their way!
Cons: They are trained lyers, from the owner down!
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