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Businiess name:
Phoenix Carpet Repair & Cleaning
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Review by:
citysearch c.
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Review content:
We adopted a dog a few weeks ago and attempted to house train him. We put him in the crate while we were at work for only 3-4 hours at a time. He managed to slide out the floor guard and dig straight to the cement of the carpet in not one but two spots. After living with plastic covers on the floor for multipel weeks and dreading telling our landlord of our apt, I searched online for "Scottsdale pet carpet repair" and found their website that had multiple horror stories with pets damaging carpet and how this company had fixed them. I was amazed and called them right then and asked for a quote. For one approximately 1 ft square hold and about another 2-3 ft square hole I was quoted at $250, which was reasonable considering three pieces of carpet would be extracted and then replaced. What they do is take the carpet from your closet to repair the holes so it is the closest match and then you go out and get some carpet from home depot that is the closest match and they put that in the closet. A good old switcheroo if I ever saw one. This was to make it the least likely that our landlord would notice the repair.
Calling and setting up an appt was a breeze with Robert. He assured me that this kind of damage happens all the time and its no big deal, which was very comforting to me.
Alan showed up right on time and called me 30 minutes beforehand to tell me he was on his way. He was very friendly with my dog and when i went to another room to do something he notified me that my dog had pooped inside, which I greatly appreciated. I pretty much just left him to do his thing and 1hr and 17 minutes later he was done with the two holes. He showed me the two spots, asked if they looked okay and was on his way. This company literally saved my girlfriend and my sanity because we were embarrassed to have people over with those holes. Alan also gave me a card for the carpet cleaning service (with a 10 coupon) because its pretty obvious he has had some accidents in the apt so far.
Would highly recommend to anyone in the same situation.
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