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Businiess name:
J & R Electronics Inc
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Review by:
citysearch c.
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Review content:
Here are two separate reasons not to shop or purchase from this store. Reason one, the staff is ridiculously lazy. After the staff watched me read over the options for a variety printers for a half hour i decided to go with one that looked best for my budget and needs. Once i was able to get the nearest staff member of his cell from texting the inventory search began for the printer i wanted. After a few calls and a look through the computer it was explained to me by the J&R staff member that there wasn't anymore of these particular printers available at this store location. Due to the fact that i needed to start printing asap i went with the next best thing, a printer $40 higher in price to save time. After i purchase the printer and waited for the inventory staff to bring down my new printer i started browsing the store again to kill some time. As i browsed i came across 5 of the original printers i wanted at a lower price sitting on the floor next to the staff member on his cell phone. After i pointed this out to him he gave me the original printer i wanted and i was told i would have to go down stairs wait in line and return the printer i just purchased. The reason i had to do this was because i used debt card rather then cash. After waiting down stairs for another half to get my refund i came back up stairs and purchased the original printer i wanted. The entire process only took 2 F$#KING HOURS out of my life. The second reason would be the return process. I know the last story had some return process issues but this one really infuriated me. I guess i didn't learn my lesson the first time but now after today i know to never go to this place again and anyone i know that's headed there will be warned by me. Today i rushed in to pick up some quick software i needed asap. When i walked into the department i told the staff i needed Photoshop Elements for a PC. The staff member handed the box to me and said this is it. I walked over to the cashier and was out in 15min. Great, right? Wrong, once i opened the box and place the CD in my computer it wouldn't work. I started reading the directions. Then i found it, FOR MAC USE ONLY. Well i should have looked and the staff member made a mistake, no big deal i""ll just go back and switch it for the PC software. So, i ran back to the store on my way to my office and figured it would take me 15-20min to get this taken care of, Wrong! I get there and i explained to the staff member that helped me what happened. She pointed me to her manager who said i need to go down stair and return the software and then come back up and repurchase. This is the most idiotic thing I've ever seen in my life. As i get down stairs i see 10 people waiting, i don't have time so i left and come back after i get off work. Once i arrive to the store after work i went down stairs waited in line for 30min and then was told i can not return the software due to the fact that it was opened. I asked for a manager, after explaining the situation to the manager he finally agreed to give me store credit. After that hour long saga i raced back up stairs only to find i couldn't purchase the software i need because the store was closing even though it was 10min before closing time on my clock.
To make a long store short this place is horrible with a horrible staff. Don't ever ever purchase from this store....You've been warned!
Pros: Loads of options but who cares if no one will help you!
Cons: Lazy Staff, idiotic return process.
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