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Review content:
I hadn't been to a dentist in 10 years before coming to Portland Emergency Dental to get a PAINFUL wisdom tooth removed. I was VERY anxious and nervous about it.
The receptionist was nice, but the building the clinic is in is NOT ADA compliant/wheelchair accessible at all, and has no handicapped parking. My husband could not enter the ground floor to be with me in the waiting room.
The waiting area was okay, the building is just old.
The dental assistant lady was polite but impersonable and fast-paced.
The dentist himself was condescending, and was also very fast-paced. I felt rushed, like he wanted to get it done and over with so he could move on to the next unit on the assembly line.
There was absolutely no encouragement or empathy to help me calm down, and he refused to give me laughing gas when I requested it (for my nerves were really bad). He was very blunt, cold, impersonable, and rude, seeming annoyed and even amused by how nervous I was.
The procedure went smoothly, so I was glad that he seemed to know what he was doing. I cried a little from being so uncomfortable and scared, and they just didn’t care at all.
It was a very dehumanizing experience by the end. I felt like I had been sucked in, sped through their ""system,” and then spat back out. There was no wait, which was good, but it didn’t make sense how fast it went. No chairside manners, no friendliness from the dentist himself, no understanding of a patient's worries.
The plus side of it was the paperwork went smoothly, no issues with insurance, the procedure was problem free. So by basic standards they did alright. But the dentist I experienced was horrible. I gave it a 3 because the place met most basic requirements, except the Halsey Plaza itself being non-ADA. But I would give that dentist a ZERO.
So now I am sitting here with an aching mouth, feeling humiliated and shaken by my first dental experience in 10 years. I will NEVER go there again!
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