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Businiess name:
Renee Strauss For The Bride
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Review by:
citysearch c.
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Review content:
I had an apt. the day of a designer trunk show. The store was busy and I had a lovely sales lady helping me. I fell in love with the second dress I tried on. Because this was my first day gown shopping I went to Sacks and Mon Amie to see what else was out there. I tried some other beautiful gowns but the one at Renee Strauss stood out. I went back to try it and decided to order it. As soon as I signed the contract what should have been the most exciting purchase turned into a nightmare. Renee turned into a monster with a really bad attitude. I am not from Los Angeles and started asking around and only heard horrible things. I wish I would have asked around before she had my money. Ana was just as awful with attitude. My dress came in stained and dirty. They blamed it on me walking around the carpet in their showroom, but their floor sample was cleaner than my ""new"" dress. There were pin holes along the sides and top as well. They tried to convince me that ""this was industry standard"". I refused to take the dress and insisted on having a clean dress with no holes. They would not guarantee me anything but told me they would send the dress back and call me. No one called me for a week. I kept calling and everytime i did ""they were busy and someone would call me back"". No one ever did. This went on for almost two weeks. I decided to call the designer myself and find out what was going on. The designers office assured me I would have a clean dress and not to worry. I finally got my dress and yes it is beautiful BUT I WOULD NEVER STEP FOOT IN THEIR AGAIN. AND I BEG YOU IT'S NOT WORTH THE WORRY. You can find any dress they have from Mon Amie. It's worth the drive. Renee's attitude and customer service is horrible.
Pros: Beautiful gowns
Cons: WORST CUSTOMER SERVICE - HORRIBLE PEOPLE
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