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Businiess name:
Dolce Salon & Spa
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Review by:
citysearch c.
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Review content:
I've been going to Dolce since it opened and recently the place has gone so far downhill I dont even recognize it anymore. The once tidy check in area has been replaced with a cheap flea market full of vending machine plastic junk. The once competent stylists have now all been fired or fled like vermin from a sinking ship. The once adequate clerks and support staff have now been replaced with reject zombies from night of the living dead. I booked an appointment recently making sure to state I wanted a particular stylist and suddenly when I show up that stylus has been ""fired"". I wasn't too happy about this, and neither was the replacement stylus they stuck me with because she was rude to me the whole time, acting like I was wasting her time. Previously I had visited with my mother after getting her a gift certificate for an hour massage and chocolate pedicure and they basically stole from us unapologetically. We arrived early but the dolt of a check in clerk never alerted the masseuse so we sat waiting for 30 min only to be chided by the masseuse for being late and then only given a 30 min massage. After that she got a regular pedicure instead of the chocolate one we booked and paid for. Since the services were pre-paid there was really nothing we could do and no one in the place offered to compensate us for services not received or even apologized. This place is bad news, better to give your money to another local salon that's actually trying to do honest work.
Pros: None Anymore
Cons: Rude, Dishonest, Incompetent, Untidy, Unfriendly, Unapologetic
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