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Businiess name:
Two Guys Autoplex
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Review by:
citysearch c.
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Review content:
Okay, now that I've moved out of the area I feel safe to tell my tale.
Second, I'd have to say that the majority of these '5 Star' reviews are probably written by the owner or his staff.
I had a VW Jetta that needed some work on the transmission so i brought my car in. The owner, Steven (I think thats his name) tells me the transmission is shot and need to be either rebuilt or replaced.
His recommendation to rebuild it. Okay, fine.
WHAT A NIGHTMARE!
They had my care for two weeks and charged me $1200.00. When I picked the car up it died. Why you ask, the car ran out of gas. I never left less than a quarter tank of gas in my car, I have my guesses. The owner and his mechanic came and helped me push it around the corner to my house but seriously, no gas in the car?
Within days the transmission started slipping again so i brought it back, they had my car for 5 days.
When I got it back.....same thing, transmission slipping. This went on 4 more times until finally one night, just hours after I picked the car up from Two Guys for another 'fix' the car COMPLETELY shut down on the 495 (L.I.E.) , electrical system and all while my PREGNANT wife and I were sitting inside. The car then turned back on and we pulled over at the first exit where the car died again and left us with no heat on a winter night. Again, my wife is PREGNANT.
After waiting for an hour for a tow truck provided by AAA were towed by an outside company and they told us that the transmission should be replaced and the wiring should be checked, the car was grounding/shorting out.
When I confronted the owner Steven and told him I wanted my money back he said bring the car in again. I told him NO WAY and explained that he had multiple opportunities to correct the problem and now it was becoming a life threatening situation for me and my PREGNANT wife. I explained to the owner Steven (i think thats his name) what the other shop told us and his response was 'shops talk bad about other shops all the time and I'm not giving you your money back'. As I then tried to explained further the owner became belligerent I left his shop never to return.
We ended up getting rid of the car and I left this situation to karma and now City Search.
I may have the owner's name wrong but I am talking about the correct shop.
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