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Review content:
Suffice it to say, they will be building snowmen in hell before I EVER go back to Sundance again. I purchased 2001 Aurora in Feb 2011 that was advertised as having heated leather seats, amongst many other features, and 2 key fobs so all the security features could be utilized. What a joke! I was hit by a drunk driver on I-496, my car was totaled, and I was seriously injured. Once I got back on my feet and was able to drive, I was a little desperate for a vehicle, so this is truly a case of buyer beware. I ended up leasing this vehicle. I drove it off the lot with an empty tank and was given a gas voucher...for $6. I hadn't even gotten it to the gas station less than 2 miles away, when the ""check engine"" light came on. I took it to Auto Zone and had them run diagnostic codes and found out the O2 sensor was bad. They fixed it free of charge and told me when I picked it up that they had ordered 2 new key fobs (4 mos later, I still haven.t seen them, I asked for key fobs for 2 mos straight). There are NO heated leather seats. There never was. Not even a button or switch anywhere for heated seats. Anyway, after the 02 sensor was replaced, the check engine light was on again in less than 48 hours. This time is was the speed sensor and air intake valve. Would Sundance fix it? Sure, and they would pay 15% of the bill! I took it to another dealership and had the oil changed and was informed I had 10 lights bulbs out. They were able to replace only 7 of them. The sockets for the other 3 need to be replaced, they are corroded because of all the condensation that gets behind the light covers. The car starts when it feels like starting, and its not the battery. As soon as the weather started to warm up, I tried turning on the air conditioning. You guessed it...that doesn't work either. All of the sensors that are part of the luxury of an Aurora are shot. NONE of them work...tire sensors, oil sensor, security sensor...doesn't work. I wrote to Nick C, financial manager, about this to no avail. I finally called him 5 weeks later and was referred to Joe H, leasing manager. I explained all the issues to him, he said he would call me back ""later"" and 5 weeks later I am still waiting. Did I mention the trunk also smells musty and the spare tire well fills with water when it rains? The trunk lid itself fills with water. The spare tire well is one big rust stain and the trunk stinks. When I complain about any of this, I am told things like, ""My check engine light has been on for 2 years now, its probably nothing"" or ""the problem is the seals on (insert various auto makes and models) were known to go bad and...."" --and I am still waiting. To add insult to injury, on August 11 received a letter postmarked and written August 10 telling me my car payment was a whopping TWO days overdue, and if I didn't pay it in 5 days they would take legal action. On August 16, they showed up to repo the car. It cost me $420 to get the car back, but there is a co-signer on the lease who was never even informed. They buy cars by the dozens at auctions and they do what they need to in order to make them look decent and start. I agree with the previous writer who said people who go there are nothing more than $$ signs walking the parking lot. They have roughly 50 salesmen (according to another salesman there when I mentioned there had to be at least 25 other salesmen). I went to Courtesy Ford in Okemos 4 weeks ago and got a used Ford Escape for 2k more than this Aurora was. It runs like a charm and is mint inside and out. AVOID SUNDANCE LIKE THE PLAGUE.
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