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Businiess name:
Paul's Tv: King of Big Screen
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Review by:
citysearch c.
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Review content:
I bought a Mitsubishi tv in August of 2007. The tv stopped working in January 2008. Since it is still under warranty, I called Paul's. It was 6 days before they could come out. The tv stopped working again in March. this time it was 9 days before they could come out. After checking out the tv, the tech determined he didn't have the part to fix it and would have to order it. After numerous calls checking on the status, we received a call saying that they would have the part and be able to come out on the 27th! That will mean this tv will have been out of service for 30 days in a 3 month period. Is that the kind of service you should receive after paying over $2000.00 for a tv and extended warranty?! When my husband questioned why it takes so long for service, their answer was ""we sell thousands of tvs"". Great. Then hire enough people to service them in a timely manner!
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