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Businiess name:
Colonial Marble & Granite
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Review by:
citysearch c.
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Review content:
I am so unhappy with Colonial Marble. I should have known that something was fishy when I first went there. I felt like I was at a used car lot. Before I even had a chance to look at any slabs, their sales people were pressuring me to give a deposit. Looking back I feel so stupid for not catching on. This company does not care about customer sevice. All that they care about is getting your money. I went there because of an ad that they were running. When I got there they said that the special price was only good for three different colors. I didn't like any of these colors. There was one that I liked, but they told me that it was out of stock. Looking back, they probably lied so that I would pick something more expensive. The granite that I picked was over six thousand dollars. I originally thought that I would be spending under two thousand. Now you see why I feel stupid. The real problems started after I gave a deposit. The first person that came to my house to measure was very rude and did not care to answer any of my questions. He was throwing his cigarette butts all over my yard. When the guys arrived with my new counter tops, I noticed that the color wasn't as dark as the slab that I saw at their warehouse. They told me that it is my lighting. My counters also had this huge black spot right next to the sink area. The worst part of the installation was definitely the seams. I thought that I would only have one seam, but for some reason I ended up with two very ugly seams. When I asked the installer why there are two seams, he couldn't even tell me. I could not get any one on the phone at the office, to go over my complaints. The installers told me that if I didn't pay in full, that they would have to remove all of the new counters. I had no choice, but to pay the balance. I will never go back to Colonial Marble. Their customer service is the worst!
Pros: Don't get fooled by their large facility!
Cons: They are a very dishonest company!
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