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Businiess name:
Eagle Transmission Repair Shop Richardson
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Review by:
citysearch c.
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Review content:
READ THIS REVIEW FIRST. I saw that this place had a lot of positive reviews and it was close so I took my car there. HUGE mistake. First of all, if you click through the names of the people reviewing this place, you'll notice that the only reviews they've ever given were for the Eagle Transmission place. Secondly, they gave reviews for multiple locations of this same company. Why would you take your car to the same company but different locations? Third, they are all perfect ratings. Fourth, find another shop that has more than 5 reviews. Seriously, 20+ reviews in 4 months. Who are they kidding? Lastly, they are all in the last 4 months. This means that these reviews are from fake people or the same person creating multiple accounts to give positive reviews. Just pathetic. They kept my car for 5 days. I had to call 3 different times to find out the situation. The guy ""Louis"" on 3 different occasions told me he was going to call me to give me the diagnosis and never did. ""I'll call you by the end of the day."" Never did. ""I'll call you by noon."" Never did. ""I'll have the write up ready in the morning."" Never did. Finally I show up on the 5th day (5 business days mind you) and he goes on and on about how one of his guys wasn't sure he could work on it and he had to get this other guy and then he started to get real technical and I realized he was just talking BS and stalling. I'm wondering if they ever even bothered to put the car on the lift. It's not like I have a really rare car either. My transmission is very common with no modifications. After about 20 min. of just nonsense and excuses I said I'd just take the car and he didn't even bother to put up a fight. This tells me how little he cared. Also, not to boast, but I have a nice ride and I was concerned that it wasn't a gated lot. He said, ""I always keep cars like that inside over night"". What a joke. It was obvious when I got to my car that it had been sitting outside for days because of all the dust and dirt and bird droppings on it. They didn't even bother to throw a towel over the body when they looked at it to keep it clean. The hood and side of the car were covered in grease finger prints. Absolutely unprofessional place. Why is it so hard to find an honest mechanic? If you have a ford focus from the mid 90's I'd take a chance here. Otherwise, I'd avoid this place like the plague. This is an honest review, this is not an honest shop.
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