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Businiess name:
British American Auto Care, Inc.
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Review by:
citysearch c.
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Review content:
These guys are a bunch of thieves. I brought my 2001 Land Rover Discovery II to them on October 1, 2010 because it would not turn over. My husband rebuilt the engine of this truck himself, so he knows it like the back of his hand, but he could not work on it this week and he knew it would be a simple fix, so we brought it to British American because they had such good reviews. He spent about 20 minutes with Mark explaining the exact problem and everything he had done to try to get it to start . Mark told him that they would run some tests to figure out what was wrong, it would cost 105.00 if it was a level I diagnosis, but an additional 189.00 if they had to do level II. We said that was fine, my husband was 99% that they would just have to pull the codes to diagnose the problem which was a level I. Since these guys advertise that they are British Automobile specialists, this should have taken them no time at all to diagnose. We spent 5 minutes searching on the Land Rover forum and found literally hundreds of posts about this problem. Tyler called my husband the next day and told him our crankshaft position sensor had gone bad, which is a pretty common problems with the Discovery II. He said it would cost 277.00 to fix it. My husband said fine, go ahead and fix it. I went to pick up the truck that night and was handed a bill for 579.18!!! They had charged us for the level II diagnostic, despite the fact that this problem is extremely easy to diagnose by just pulling the code. On top of that, they charged us 109.00 for a part that costs between 68.00 and 85.00 from reputable Land Rover parts dealers. Then, they charged us 157.50 in labor for a job that takes 5 minutes for an experienced Land Rover mechanic and maybe 30 minutes for a rookie. When we challenged them on what they charged us, they basically said ""Sorry about your luck."" They told my husband that they had to pull the ignition coils off the truck, which is not required to replace the sensor they replaced but is very time consuming. That tells me that they were fishing for more problems to charge us for, they couldn't find any, and then they had the balls to charge us for the time they spent trying to rip us off!!! Avoid these guys at all costs.
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