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Businiess name:
Road Scholars Moving & Storage
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Review by:
citysearch c.
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Review content:
This company is organized and run by crooks. Jeff Shores and his wife Sally are the most unprofessional people I met in the business world. The movers put a hole in the wall, dented a $1000.00 washer, scratched a $1000.00 dryer, and never re-attached a handrail. I called Sally the day of the move right after this happened; she made it sound as if it were our fault to request where we wanted the items placed. She would not send out and owner or manager to assess the situation "until the claim form is filled out." Claim form filled out, photos taken and submitted and not one follow up call from owners or management. Every call I made to the staff of Allen, Mike and Rich was "they are out sick, at lunch or at the post office? and they all carry attitudes as if the customer does not matter and they know everything. Their analogies and customer service skills are by far the worst I have encountered in ANY business relationship. We called several times and got several different stories with the end result "the checks in the mail". The owners have never returned my wife's or my calls. I called for one week everyday and my wife called for 3 days straight without resolution. Sally responded with one standard response ?we have received you information and are n the review process and I am out sick?. Sally has been out sick for 2 weeks?strange that Jeff the husband owner has not stepped in to take care of the situation? They did not solve any of our problems that were caused by their movers. They will take your money and leave you with damages and headaches.
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