Although Dr Board is a wonderful physician I cant say i am pleased with his office staff. One bad apple will spoil the bunch. The young lady who processes your insurance information is not a great representation of Dr Board or the other staff members so if you happen to make it through the door and past that part of your visit you are certain to be pleased. This is not the first time i have had a problem with her which has compelled me to do a review. The first time i just figured maybe she was having a bad day. Unfortunately her bad days are quite frequent it seems. I watched how she also interracted with other patients and its just simply disgusting how nasty she can get. There is not a warm welcome its rather sign your name and sit down i will get to you. So to get to my issue as of most recent. She wanted to cut the medicaid card from the paper to scan. Thats fine and dandy if you choose but unfortunately she doesnt realize its a piece of paper not a card or plastic which means easily destroyed. I tried to explain its not a simple task to get a replacement and if you have a special needs child you cant afford the risk of losing the medicaid. I prefer it not be cut to compromise can we make a copy and then you can cut and scan it. She declared no. When asked why would that be a problem she stated bc we are a paperless environment and cannot do it. I could see she was unwilling to be assistance w the situation so i decided to reachedule the appointment. She proceeded to want to dispute that if i reschedule she was still going to cut the paper. I told her no i will bring you paper or a copy to cut but i cannot take the risk of losing this medicaid card. She did reschedule me reluctantly and when i asked for a dr excuse for my child missing school she simply gave me a (paper) copy of the excuse with only his name,date, and her signature. There are plenty of other spaces to be filled on the paper that could have explained my sons absence/tardy but she did not fill that portion in. My first thought was to call back and explain to the office manager the mishap but I decided against only bc there is not a large staff there and since this was not my first time having a problem with her rude spirit i didnt want that to come off as if I were the one with the problem. No matter how nice or polite you are to this lady she seems to find a way to supercede with her dry and nasty spirit. I simply love Dr Boards office but i really wish he could fix the bad seed at the door.
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