I agree with most of the previous complaints. I think the bottom line with many of these places is they cater to the parent who is paying the most money or who is kissing their butts. It has very little to do with mom's, dad's, or children's rights. It has nothing to do with the fact that a court of law saw sufficient reason to order supervised visits for the parent who - get this - must actually be supervised. We first tried Rennaisance but the two owners were creating daily drama. They wanted me (the custodial parent) to let my ex-abuser use my car, accusing me of being difficult when I refused, and yelled at me each following day for new things. They also ignored their own policies when they deemed so. We then used Willwin's services for THREE YEARS, hoping they would be better, but each year, there were physical safety issues, such as knowingly ignoring their own rules and policies. The supervisors did not ever just sit, observe carefully, and write notes. They did not carry notepads or devices for making notes. They read magazines, made appointments over the phone, coached the visiting parent in how to handle parenting situations, did some parenting on my children themselves, and knowingly left my children alone with the visiting parent in rooms where the supervisor was not and did not have line of sight nor of hearing range. On several occasions, my children were left with their visiting parent while the supervisor used the bathroom. On one occasion, the supervisor left my children with the visiting parent in his car with his keys while the supervisor ran back into her office to retrieve a paper. On two occasions, my children got injured while in their visiting parent's care and the situations were not documented. On one occasion, the visiting parent lost our youngest child while the supervisor was using the bathroom. They looked all around the whole office building, including the bathrooms which they shared with the other businesses in that building. At my pick-up time, the supervisor brought my remaining children out to me and found that I was sitting in my car, very angry. I was angry because I had found my lost child wandering in the parking lot in front of the office building, and no one came to look for him. My child was with me for 11 minutes, so how long was he lost before I got there? The supervisor did not document this incident in her notes until I demanded it, and her notes showed that SHE lost the child, not the parent. This was another time when their policy that the parent must be the parent was ignored. Their vague and barely-there documentation did not help either party in court hearings, and my ex tried to use them. My ex and I have since used the services of ICU Investigations, of St. George. They also employ supervisors who are near Layton and SLC. They are very expensive, but they insisted on two supervisors for safety, their expansive notes were detailed, and they communicated well with both parties. ICU's policies were detailed and made better sense. My concerns were logically and reasonably answered, and I can finally say I felt my children were safe under their supervision, even when at a busy zoo. The financial burden to use ICU was worth my kids' safety. An important bonus was that my children had more fun this time than all the other years. If there were more supervision centers here in Utah, and if they were working for the kids, businesses like Willwin would not survive.
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