After losing my keys, I came into Fowler Toyota for the first time this past Monday simply to get a replacement key made for my Toyota. The situation was very inconvenient because I had to tow my car half way across town to get the job done. They were obviously very busy that day and I waited just to find out that there was not a key available in their inventory. Having to leave my car overnight only added to the frustration and I left an unhappy customer.
However after the job was done a day later, I was ready to express my frustration to my service advisor. He completely understood and offered me a very fair price for the service. I was surprised by his initiative to accept responsibility and I was completely satisfied leaving the lot. As I waited there for my car to be pulled up, I noticed the awards on his wall that his service team received for customer service. Now I can totally see why Fowler Toyota is one of the best. You just don't get that kind of integrity in customer service at any other dealership. I will definitely recommend and return to Fowler Toyota because of their excellent service team.
RESPONSE FROM Fowler Toyota:
Huy,
I'm sorry for the inconvenience and the wait you had, but I am thrilled to hear that you had a great experience here at Fowler Toyota.
I will be sure to pass along your kind words to our Service Director and his team. We look forward to helping you with all of your Toyota needs for years to come!
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