My boyfriend's car got backed into and had quite a bit of damage to the front end. Immediately he called the police and within minutes the tow truck from Jim Mazz was there. The man kept trying to talk to my boyfriend but I know you shouldn't always go with the people who approach you so I went to call my dad for his opinion. I wanted to talk to my dad away from the man who works for Jim Mazz so I walked around the corner and he actually followed me and insisted on talking to my father! He would not leave us alone. He continued to pester my boyfriend and promised us we would be provided a rental car (which isn't something he can promise!) and finally we just decided to let them tow the car.
We were told to call the business in the morning for further instructions, since the accident happened late at night, and called at 9 am like instructed. No one answered the phone the multiple times we called so we decided to drive over there. There was one man in the shop and he told us to call the other person's insurance so he could put the rental through. It was such a pain and freezing in the office. The insurance representative told us we had to wait to get a rental but the man insisted we just do it now and sent us over to the rental place.
Turns out we really were supposed to wait for the insurance company so my boyfriend returned the rental, and thankfully the insurance company decided to cover the cost after the fact. So after being given false information from the worker, we were promised the car would only take a couple days. After those couple days, annd hearing nothing from Jim Mazz, my boyfriend called and was told the car should be done the next day. The next day comes and no call. So he calls again the following day, the car is promised to be done that Monday. Monday comes and my boyfriend is informed they forgot to order a part, but everything else was done so it should only be a couple days. We call back after those couple days, the part ""just came in"" and needs to be installed before they can finish painting (even though they told us before that everything was already done on the car!) So after a little over 2 weeks my boyfriend gets his car back, just thankful to have it back. He leaves the shop and they forgot to hook up his blinkers. He has to take the car back and they fix it on the spot. He later notices the paint job is HORRIBLE and many spots on the top of the hood were left bare.
Jim Mazz is a horrible shop to take your car to. They take forever and don't even do a good job! I saw them stopping at the scene of an accident the other night and so badly wanted to get out of my car and warn the people. DON'T TAKE YOUR CAR HERE.
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