After reading mixed reviews here, I was unsure about what to expect.
I waited about 20 minutes on a Saturday morning (a little more than I expected), but the appointment made up for it. The vet tech who saw my kitten took his time giving her an initial exam and taking her vitals. He also explained a few things to me as he checked her out. The vet (Dr. Hunziker) took a very close look at her paperwork and asked me about her diet, habits, anything unusual I'd noticed, etc. He gave her a very thorough exam and fully explained the vaccines he recommended based on what I told him of her past and current living situation.
I don't know if this is standard operating procedure (I've only been to one other vet), but they also cleaned her ears very well and trimmed her nails. Bonus!
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