We started going to Pup Scouts when our dog was about 9 mo old. He is a hyper breed, so we needed a place where he could get energy out. First day, we took the dog and got a tour of the facility. Immediately a red flag went up for me. This place is a dirty warehouse with a tiny mulch area out back. They take 50 dogs a day for daycamp, and sometimes more. They don't have the facility OR the staff to safely accomodate 50 dogs at daycamp! If you walk towards the back of the warehouse, you will find a back room with wire fence everywhere. Light weight wire fence. Red flag! My dog is large and hyper. I know he will attempt to jump over that fence. ""Oh no..we never have problems with the dogs in this area."" Hmm.... Two times my dog has come home cut. Not just a scratch, but a pretty deep slice in his skin. When I point this out to the staff, they tell me they didn't notice it before...or ""are you sure it happened when he was here?"" The place is dirty - piles of junk everywhere. Stuff that dogs can get into! Small and unsafe. I have no doubt in my mind that there are too many dogs and they are neglected because they are getting into wire fences or something that is hurting them. Based on the other review listed here, my dog isn't the only one.\r
Office staff is extremely unorganized. I have had staff admit to me that they are under staffed and are ""working on being more organized"". The dog care-takers tend to have a big chip on their shoulders too. As if they are thinking someone is always out to get them. Is this because they've been in trouble before? We decided we would give them one more chance. I called them the night before to tell them we're coming in for one last time (already paid). I explained how he had been hurt too many times, and we weren't coming back. Later that night I got a phone message saying ""Don't bring your dog in. We'll refund your money and send it to you."" That tells me they are terrified of getting in trouble for neglecting these dogs. UNSAFE!!
Pros: Easy to get to
Cons: Unsafe environment, too many dogs - not enough staff (dogs neglected), never answered the phones!
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