I wanted to share a couple observations about Michael..........first of all you guys have an "old" bad reputation that is totally unwarranted !!!! Believe it or not, my Aunt is sales manager at Bingham and I went there to see if BIngham would match your deal on a Prius lease. They could not. I had such a great experience with Keith Rodriguez (new at your dealership) and with Robert Clark (straighshooter) there was no BS....Xlnt customer service and all and all the best sales experience I've had. I drove away with 2 new Priuses and had two friends go in the next week and purchase two more. I am making it my personal mission to tell everyone and anyone that will stand still for 5 seconds about Michael !!! Also, my VW Jetta unfortunately needed a simple part...its been at Michael for 2 weeks waiting for the part. Fortunately, I have the Priuses so didnt need a rental car. Daniel offered me one for tax only and I thought that was a nice gesture. Daniel in VW service is also a gem. He called me literally every day and apologized and kept me posted on the part. He epitomizes customer service in my book. Amazing gentleman !!! Well, I guess I've taken enough of your time but I thought this letter might just make your day !!!!
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