I had no problems with this facility for about a year... communication seemed fine, my son seemed happy as ever. Then moved up into the 4 year old room, and I was receiving good reports all the time. Suddenly the director (Jennifer) who had never been anything other than professional previously, called and told me he had been having behavioral issues for at least 3 or 4 weeks and was being sent home. Asked why I had not been told this previously (because all of us parents want to be informed right? how can I fix things at home if I'm being told he's good all the time!) and was told "the teacher in that room doesn't like to give negative reports." Unacceptable. I called her on it and she did not want to hear anything else I had to say, she said as soon as SHE knew about it, she called me. I said that is not good enough! Why on earth would you have a teacher in the classroom that does not have the capacity to give accurate reviews on behavior. To top it all off when I went to pick my child up that day, the teacher in the room allowed all the children to circle around him and yell about what he had done to them while all she said was "He hit me...and he told me no..and I yelled no back...but he did not stop..." Ridiculous way to handle children. She has no control over her class and a child should never be ganged up on and screamed at. He was very upset. Decided not to bring him back, not to set him up for failure in that classroom again. If you are looking for a quality day care that will give you accurate and thorough communication about your child and with a director who will take the time and care about listening to you, even if the facility is in the WRONG, I would highly suggest going elsewhere. It is too bad, I have recommended this facility to several friends previous to this incident, but that was enough to completely change my view.
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