First, it's a small, but very professional, operation, so you get treated very well. When my cat was having problems, they came to my home, showed the utmost affection for my cat, figured out the problem and medication... solved. I'd guess a genuine love for animals typically goes with the job, but, nonetheless, their love for animals was more than apparent. I'd consider them as having the expertise of a big animal hospital, but without the hindrances (reachable, fast, responsive, etc.).
Pros: Everything you could want in people that care for your pet
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