Us Post Office

I absolutely HATE this post office. My packages were lost in this office THREE EFFIING TIMES. so I had to refund the money to my ebay buyer. This is not the end. When this problem occured, I called in the office. But they never pick up the phone. I mean who the hell leave the message to customer service? I left one anyway at the first time, but I was stupid enough to actually believe that they will call me back. DON'T BOTHER TO CALL THEM. THEY NEVER(LITERALLY) PICK UP THE PHONE. I tried to call them for 7 hours straight, they are always ""assisting someone"". So I filed the compliant to the USPS, so now they left me a message 5 days later, saying that they want my call back. GUESS WHAT? The person who left me a message is never in the office. (I called every day for 2.5 weeks.) I had to call the USPS again to file another investigation on my items. This branch is so slacking off!!!!! One time when I went to the office last minute, ( like 3 minutes before they close) they locked the door before closing hour. The black lady with red hair gave a dirty look when the other person who also came at the last minute knocked the door and said it is not 6 yet. She pretended like we were not there. They really need to do their job or fix the office hour 8 to 5:57 instead of 8 to 6. + oh plus, I submitted the redelivery form twice and the post man failed twice ;) wow. FAILURE. PACKAGE NEVER COMES OUT OF THAT OFFICE ONCE IT GETS IN THERE. more

I've lived at the same address and had the exact same mailbox and key for about six years. My mailbox key no longer works. I have been calling the Oak Hall branch to request access to my mail for over 24 hours, but they don't take calls you must leave a voice message- which I did in a very polite and business like manner. In short I made 5 identical calls and did not lose my cool til call #5 when I angrily insisted they address this matter. No response! So I call the 800 national customer service line. This agent was even worse. She maintains that the USPS is not responsible for my USPS locked mailbox and that I would have to find out who IS responsible for the delivery of my mail. My USPS mail-mind you! She insisted it may be the apartment management who has control of my mailbox. I already knew this wasn't true but I go to the property management anyway and they are just as adamant that they do not control access to mailboxes, but offered to use their contact information with the post office to get the matter resolved. I thanked them for their help and now will be waiting a couple days for the USPS-who I called in the first place to get me a knew key or change the lock. While I will probably get my mail eventually let me say that I also left a note on the locked mailbox asking the carrier to let me have my mail. The carrier was equally as unresponsive. This is just too widespread a problem with the post office for this to be 1 or 2 incompetent employees. While It's true that these ARE incompetent employees, it's also true they have incompetent management! Why are the Oak Hall Lane employees offensively rude and unresponsive-because they can be! more