Universe Auto

We looked at and drove a vehicle on their lot, then phoned them a few days later with an offer. The sales rep put us on hold, then came back and said they would accept the deal. When we went back, the owner claimed he didn't approve any such deal. The sales rep was rude...even held his hand up to me when I tried to speak!! Will never step foot on that lot. A bunch of old time con artists Cons: Did not honor their agreement over the phone more

Bought two cars from them in August. It's been nothing but a hassle getting anything done ever since. Was mislead several times during negotiations (car insurance will be cheaper, mileage is better than previously-owned car, we'll brush off the scratches on the bumper, etc.). Quoted the wrong price over phone and was not honored. CD player didn't work- had to call and email five or six times to get an appointment for it to be fixed (which, they finally did). Was told that paperwork will be sent in the mail within 30 days to get the car registered- told them we haven't received it, and they said to give it a few more days. Called two weeks later, only to be completely disrespected over the phone by JIM. Got a call back, and was told we didn't need the paperwork to begin with, and could just go straight to the DMV. Will NEVER do business with this dealership again. Wish I went with my instincts the first time I met them. more

Sold a car to my 16 year old. Asked to bring it back, after it would not run. Or help with the engine. Said he would, take it back, Then changed his mine. Then said, my 16 year old worked over his sales guy. Then was told it was a tow away. Cons: Don't use them. Can not trust them more

Very friendly!!! Lots of knowledge with vehicles. No pressure sales. I felt very comfortable buying from this dealership. I love my car and it works great!!! No worries here. Pros: Friendly, knowledgable sales people. No pressure sales. Cons: Nothing went wrong or would be considered bad. more