I initially have went to this place and on a slow night ( no one was there) our server took forever to do her job. But the food was her saving grace. Well we went in for our anniversary recently and we requested a table by the fireplace. Jean, the general manager said it fills quickly so she can't promise. We arrived on time and there were a decent amount of people there, however, all tables by the fire were vacant. We got there at 7 pm and stayed until 9:30 pm. Not because we enjoyed our meal, but because it took that long to get service, and when we did, our food was underdone, and You know, no one ever sat at those tables. So I was emailing Jean about getting a Gift certificate for my friend, and her response to me was riddled with excuses. Let me share :\r
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I am so sorry that your request was not noted in our reservation book. I continually remind the staff that notations for particular requests are extremely important.\r
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Someone dropped that ball with your request. I had no notation for your particular request.\r
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Most times when guests arrive, they will ask if something might be available in a certain dining room or perhaps near the fire. We ALWAYS try to accommodate specific requests! A reminder from you on such a very busy night would have been helpful!\r
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As far as the fireside tables, they were all requested seating’s through 7:30. Those tables probably would not have been vacant until at least 9:00. What time was your reservation?\r
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Later in the evening our Tavern area did have the fewest tables, due to the fact that I had a Server go home ill at 7:00PM. I had to move 1 Server and quite a few tables in to our Main Dining Room, since that Server had to go home. \r
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Illness is something beyond our control. She was very sick and unable to work. Unfortunately, the remaining Server’s had to pick up another entire station, as well as their own. That obviously can affect Service.\r
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Again, I apologize if you feel your service was not up to par. I had nothing but complements throughout the evening on the food and the service from our guests.\r
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If you feel that you must write bad reviews, so be it! It is obvious from your e-mail that there is nothing I can say or do to prevent you from doing so.\r
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We do not read from different customer service books! Unfortunately mistakes do happen and unfortunately it happened to you!\r
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What may I do for you to “fix” the situation?\r
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This month Tony’s mining Company Restaurant is celebrating its 40th Anniversary! Restaurants come and go. We must be doing something right to stay in business for 40 years!\r
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Thank you,\r
Jean\r
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This will be the last time I eat there as well as consider giving it as a gift for someone.\r
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Go someplace else, this place is out of the way for a reason. Lets not mention watching them ""flip"" the table cloth in preparation for the next patron. Ew. \r
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