We lived in Thornhill Park (previously Springhill Apartments) for a year. We originally signed a 6 month lease and was forced to renew whenever we couldn't find a different place to move. When we first moved in we had all kinds of issues - the knobs on the stove were broken, the toilet ""ran"" all the time, lights were out and the internet jack was all messed up (and required the internet company to come out and fix it). We later had washer/dryer issues and the water heater stopped working. Maintenance always came out within 1-2 days to fix things, but it was just a hassle having to call all the time. The summer we moved in, the pool was shut down because of pump problems and we often found that the hot tub was never cleaned and was broken often as well. There were a few times we would invite friends over only to walk down there and find cold water :(. Another major downfall is they allow smoking in the apartments - any apartment. Our neighbor smoked, profusely, and we were forced to buy an air purifier. It only helped sometimes, but during the winter we had to keep the bathroom and bedroom door shut because it would leak through really badly. Guests would think that we had been smoking! Our just over 500 square foot apartment had a rent increase of $50 a month, yes A MONTH when we went to resign our 6 month lease. We got them to waive it... But they increased it $106 A MONTH- that's almost $1300 a YEAR when our lease went up again. That's when we decided it was time to move on, for sure. So, we received our ""Intent to vacate"" notice on our door one day, we were out of town and brought the paper down to the office and turned it in. Before we moved out, we went down to the office and verfied our move out date and if we should expect any charges. They checked our paperwork and told us we should be good to go, as long as we cleaned thoroughly. So, we moved out on the day our lease ended, brought everything up to the office and, again, no one said anything to us. A week or so later we received a bill for $154 because we did not turn in our ""Intent to vacate"" form 60 days from the day our lease ended!!! What is crap is THEY provided the form 4 days AFTER the 60 day mark had passed! How shady is THAT?! NO where on the notice did it say that by not turning it in ASAP that you would be charged, OR did it say that you would already be charged because they provided the notice late. After trying to talk to management they wouldn't reply to any emails, and wouldn't budge in person. Apparently the notice is a courtesy --- in my opinion you aren't doing someone a favor by intentionally providing a notice once charges have ALREADY been incurred. A courtesy is a reminder BEFORE this happens. Our lease had been ?adjusted? for +6 days (what?s the point of a lease then?!) which means WE moved out 6 days earlier than we had too, leaving them to rent it to someone NEW and to received DOUBLE rent on our apartment!!!
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