The Home Depot

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8555 Home Depot Rd
Irving, TX 75063

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(972) 506-3006
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I?ve been a frequent customer for a number of years now even when the competition came to town. Everyone tried to get me to shop at the competition because of the great customer s...

Service is $ 10/22/2009

I?ve been a frequent customer for a number of years now even when the competition came to town. Everyone tried to get me to shop at the competition because of the great customer service they were receiving. I have to say I would have bought more from Home Depot if the customer service was great instead of alright however the bottom line is price& quality. My family income is over 100,000 a year and I spend about 25% at Home Depot and that is before the home improvement project that we are doing. So far I?ve spend 30% for mostly damaged goods and I?m not ¼ into the real home improvement of things. Just from the poor service, no call back for special orders and costly price of damage material I am thinking of seriously switching to the competition for the same service but great customer service just because I can (principal). I project of spending over 50% at Home Depot to improve my home if I take my business to the competition, whom will that benefit? Home Depot really need to p more

I'm not from Bangladesh 7/20/2009

After checking their website we went to do a reality check on the pair of LG Power Steamer washer/dryer. A salesperson asked me if I need some help but in a way like don't touch if you don't buy attitude so I told him I'll get back to him once we finalize our choice and we moved on. I asked a nicer salesman but he kindly begged off and referred us to back to the guy who later introduced himself as 'schooled for W/Ds'. When asked about LG vs GE, he started that LG is becoming the leader but "we don't know how their factories look like" compared to the US. He cited as an example one 'American' brand he sells (opening a lid briefly) that it's made in Mexico and "I don't even know the factories look like". He also mentioned who knows if other brands are made in Bangladesh we don't even know about. I interrupted him before he mentioned my country and get offended by saying, of course they are manufacturing these according to the brands standards (with ISO, UL in mind) but he ignored me and more

ms p. foppen 10/9/2007

HORRIBLE customer service. I ordered carped over 4 months ago that was supposed to be a GREAT deal ! (according to the salesman,) i paid 2300.00 , waited forever for a measure then they had to come back & remeasure! Then they called weeks later to say there was a problem ...i was told by a assistant manager to choose new carpet...I did, got a call the next day that my selections were too expensive, i got angry...then the original carpet was mysteriously found ...or not ! the wrong carpet was delivered 7 days ago, i refused it, i had spent 1 & a half days empting the contents of 4 rooms! a dept. manager agreed to give me a credit, but I would need to come back & spend more $$$( no more great deals!) to get new carpet! me thinks "bait & switch!" more

New location- bad customer service 6/8/2005

I was very disappointed in this location. I walked around the store for ten minutes before I ever found anyone to assist me. The prices are good but I if you can't find something, you might have some extra frustration. more
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Owner Message
  • The Irving Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Indianapolis, IN residents. Let us help with your project today!

Additional information
  • Hours: Sun 8am-8pm, Mon-Sat 6am-10pm
  • Neighborhoods: Valley Ranch, Valley Ranch Association
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