TNT Chem-Dry

TNT Chem Dry was great! Our carpets, tile and grout are so much cleaner. My experience from start to finish was really easy. My husband was super happy about how affordable they are, and TNT Chem Dry got so much pet dander out of our house that my husband has stopped snoring. Highly recommend to everyone! more

Great first time experience with this company. Professional and polite with great results! more

I have been usting TNT Chem-Dry for several years. They do a fantastic job of getting my carpets clean and making them last longer. Pompt, professional, courteous and thorough. I will be calling again in six months! RESPONSE FROM TNT Chem-Dry Carpet Cleaning Nashville: Thank you Denise, you have been a great customer! See you next time. more

Our carpets look great and we appreciated the time taken to do a great job! Highly recommend!! more

Was extremely happy with the results of my latest cleaning. They were able to clean spots and stains I had no hope of removing. Personnel were polite and accommodating. I have used them In the past and will continue to use in the future. more

Work was good except that the treatment for the pet urine bleached two large spots in the carpet in the middle of the room. I called and asked for them to come and look at it. They did not even offer to come out. Just said it happens and they are covered by the contract. I understand legal coverage, but to not even come and discuss it with me shows a tremendous lack of professionalism. Also, it is a reminder when I see that bleached spot that I received bad service after the problem. I will not use them again and I will encourage others to use someone else. You see, it is one thing to have a problem , it is another to simply to communicate, "Oh well, you signed a contract so we are covered." I would like some remuneration or repair of the carpet. RESPONSE FROM TNT Chem-Dry Carpet Cleaning Nashville: We are sorry for the confusion but actually an honest mistake. When you called the office to discuss the possible color loss issue in your carpet and your request for a refund we simply reminded you of the fact that pet urine voids the warranty on carpet and is considered "damage", and yes there is a risk of color loss anytime an effort is made to remove the stain or remove the odor. We do have a waiver that we require to be signed before we treat urine deposits in carpet or upholstery which is standard for most carpet cleaning companies. But at the time of your call we only discussed the waiver and your desire to have a copy of the waiver sent to you which we did, we never finished a conversation discussing an in home visit. These situations are rare but when they do happen we do like to take a look at the carpet because it is not always a color loss issue. It may be a slight residue issue from the treatment which can be resolved easily. In fact if you check your personal cell phone and listen to your voice mail messages you will discover two messages left by our company requesting to come and take a look at the carpet. Hope to hear from you again? more

Service was timely as always (actually early) and excellent. This was my 3rd time to use TNT Chem-Dry and we'll be using them again. more

Great Job! more

THANKS to Chem Dry for doing a great job cleaning our carpets at home and our office! They are 1) trustworthy 2) dependable and prices are fair. We will recommend to our friends! more

Always use them for our carpet cleanings. Great service and professionalism. Local, family-owned business that always treat us and our home with respect. On time, fair estimates up front, and good work. more

on time, did great job, reasonable price more

First of all the price was way out of line - I had to call the office to get them to tell the operator to lower the price. They told me that he was there "most honest" technician! Does that mean they employ less than honest people. My carpets did not come out as clean as I had hope and they did nothing to try to remove the stains. We would have had to pay more. My husband actually does a better job with a rental rug cleaner! RESPONSE FROM TNT Chem-Dry Carpet Cleaning Nashville: Hello this is Tim O. owner of TNT Chem-Dry and I am sorry to hear of your disappointment of the end result of the cleaning. I do want to clarify and feel compelled to respond to the "most honest technician" comment. Your technician that day is someone who has worked with us for almost seven years and is a senior 5 star tech, he is someone that we trust to handle any situation and can make good decisions because of his experience and yes he is our most trusted technician because of his time working with our company. Our other technicians are honest hard working gentleman as well and can be trusted completely but if a problem does surface they are more inclined to call into the office for advice which we expect them to do. So the phrase "honest technician" I think was a bad choice of words perhaps, we have a very stringent hiring process finding the right people to do this kind of work, it is not easy but we feel we have the best technicians in Nashville. Without going into detail your situation was difficult because of the condition of the carpet, our recommendations of what needed to be done and the amount of work that was involved. We gave our technician the option of doing the job or walking away knowing he would make a good decision because of his years of experience. Unfortunately at times there is only so much we can do in some situations as carpet replacement might have been a better, much more expensive option. more

Good service more

I don't know what I'm supposed to put here. They did a great job. more

The technician was courteous and told me what to expect. The carpets look good and do not feel sticky. more

Great more

See above comment. more

TNT Chem Dry clean carpets, furniture, tile floors, and grout. We were very happy with the service and will use them again! more

Excellent job more

I have 8 year old carpet with a mountain of wear and stains. The technician was very professional and courteous and did an amazing job. I will definitely call TN Chemdry again! more