Synergy-the Future of Fitness For Women

This gym used to be a place where I was able to go and workout and feel comfortable because it was an all women's gym, now I go in the month to month membership is gone you now must have a one year contract and the monthly fee is outrageous. There are men working behind the desk now and not that they made me feel uncomfortable but I thought it was supposed to be an all women's gym...just doesn't make much sense to me. Wish I could afford to go there again but sadly I can't. more

Good: I love the service, the small friendly environment, the members, the staff (Michelle, Lewis, and Jonathan), and the instructors (JoAnne, Rod, Shari, Sabrina, Katey, Tricia, and more).. Bad: I HATED the owner, Charmaine B. Gordon. she is a horrible business owner, and horrible manager. She constantly berates her employees in front of members, makes rude and inappropriate comments about her members (all shapes and sizes), and she blatantly plays favorites with her members, too. Some members pay $20/month, some $75/month. Additionally, some members pay an astronomical initiation fee, while others will have theirs waived. She will take your money, stab you in the back, and leave you to die!. Improvements: NEW OWNER!!! More fans in the gym area because it's always 100 degrees in that place, and she never turns the a/c up.. Other: I only rated it one star because I had to give it some rating. With Charmaine the place is horrible; without her it earns at least 4 stars.. more

I cancelled my month-to-month membership to the gym when my credit card expired in March 2009. The company continued accruing fees on my account and sent no notices to that effect since it maintains that cancellation is only effective if it is provided in person or by registered mail. I did not realize the company was still accruing fees until I received a notice 6 months later from a collection agency. While the company had called and left a message requesting a call back this Spring, I hadn’t returned the call because I thought it was one of constant voice advertisements the company had been leaving me about special offers and events. I had requested that my name be taken off the call list for special offers and events, but I kept receiving calls. Synergy maintains that I am responsible for the fees and my recent letter will not terminate the contract either, because termination is only effective if all fees have been paid. Therefore, even though I had been paying $20 more per month than a normal membership in order to have a month-to-month contract, they maintain that the fees are still accruing even now. I have contacted the company to offer a fair and equitable settlement in which I would pay two months of fees to resolve the situation. Not only does the company refuse to work out the situation, but it will not answer my correspondence. The company maintains that it sent notices to me. I never received any notices, and the company has not responded to my request that it send me copies of the notices it sent. The behavior of this company is a surprising breach of business etiquette and ethics, and I would like to register this complaint so others can avoid doing business with this company. more

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