Sugar House Vision Clinic

I would give this company 0 stars if I could. First I had my eye exam on November 27. I ordered my contacts through Visionworks and was told contacts usually take about 5-7 business days to come in. After three weeks, I still had not heard anything about my contacts. I called, and they told me it sometimes takes a 5-7 days for them to come in. I pointed out that it had been almost a month. Turns out, the contacts had not been ordered. \r \r My wife went to pick up my contacts today. She immediately noticed that they were the wrong kind. They were the Air Optix rather than the Air Optix Night and Day. So after waiting a month by this point for my contacts, my contacts are the wrong ones.\r \r I told my wife to just get my prescription so that I could go somewhere else and buy the contacts. When she brought the prescription home, I noticed the base curve was 8.6 and not 8.4, which is what I have been wearing for 20 years. During the exam, I felt like the doctor wasn't really listening to anything I had said. I called Visionworks back and mentioned the base curve was wrong. Ryan, who answered the phone, said it was impossible for a base curve to change and that a mistake had obviously been made. How does an optometrist get something so wrong? \r \r I will never go back here and recommend that others avoid this place as well. more

Terrible experience. When I got my glasses back they were not even close to the right prescription and they essentially blamed me for them being incorrect. I would never go here again. The front office staff is rude and very unprofessional. I had a question on my bill and each person I talked to gave me a different story, and none helpful. I really don't think they know how to run an office. more

As soon as I walked in Reception was very friendly and helpful took no time at all to do my eye exam. I took five mins to look at thier selection of glasses then they were ready for me. Jennifer was down to earth nice and funny. She took the time to ask me questions and ask me about myself. It was easy and quick. It only took them 3 days to get my glasses in and they were great I love them they didn't try to sell me anything like Eye Masters did. They just got me what I needed and asked if I had any questions about anything. They all were great I Recommend them highly!!! more

I rate the optometrist as first rate. Jennifer took extra time to measure and learn about my eyesight and answer my sometimes very technical questions. My very bad experience came on a Friday when my specs were ready. They were not right and I indicated to the optician that my satisfaction with them was a 1 out of ten. He had the audacity to suggest that I was wrong and they were perfect for me simply because they closely fit the Drs prescription. I gave them back and scheduled an appointment for a new exam. I cannot even begin to explain how uncomfortable I felt with reception, who when I asked for a detailed description of my bill look at me as though I was disturbing her slumber. I also cannot express the indignant attitude of the optician that made me very uncomfortable and probably not likely to return. There was no offer to return my money, even though it would take well more than a week for a new appointment, and the question was left whether the money I paid would be applied to the new pair. My assumption from the optician was that it was a sunk cost to me. Be very careful of fleecing. The doc I met was fantastic. One of the opticians was very good. Two were more than bad. more

Sugarhouse Vision really IS a great place to go. I get my eye exams done there every year and have always enjoyed the appointment. Now that I've had a baby and he's now 6 months old, he gets to go in for his free vision check, which is a program that this office participates in. I really like this office and their entire staff. I'm a loyal patient and won't change for anything! more

The moment I stepped in the door the women at the reception desk were open and smiling, making me feel very welcome. They were very conversational, but got me started on my paperwork right away. As soon as my paperwork was complete I went right in to the exam room. They kept right on schedule with my 3:45 PM appointment which was important since I have a tight schedule with work and childcare. Dr. Kimball was wonderful, taking the time to answer my questions about Lasik, my astigmatism, and my three year old's vision. Once the exam was over I was able to take my time choosing frames. They had a great selection of traditional and modern frames at an excellent price! My vision insurance has a $120 frame allowance and they have plenty of frames that fit within that limit. I am also trying contact lenses for the first time (I'm 26!) and Dr. Kimball is very diligent with the fittings and making sure that I am perfectly comfortable. The turn around on both my glasses and my specialty lenses was only a week! I highly reccomend this Vision Center for anyone looking for a new doctor. Pros: Welcoming staff, knowledgeable and patient doctor Cons: No doctor available on Fridays more