Studio Movie Grill Arlington Highlands

GROSS... gross gross gross! A couple of years ago this theater took pride in it's appearance and food quality. This USED to be the BEST theater in town! My husband and I quit going to Movie Tavern (off hulen) just for this Studio Movie Grill in Arlington and have loved this place for years. HOWEVER, over the last two years this place has gone down hill. The food, particular their ribs, comes out cold and sometimes undercooked! Sometimes the ""warm freshly made cookies"" come out cold or burnt. Oh and don't bother complaining to the manager because they don't seem to care either and their whole team got the memo! The carpet now has a disgusting smell. It's a musky/mildew-ish like odor that you are forced to inhale while you are eating your food. DISGUSTING. Well, my husband and I have had enough! We are going to try the new Movie Tavern at West 7th St. in downtown Fort Worth. We've head it is vvvvery clean! I'll soon see for myself, and will post a review very soon.. more

Friday night, my husband, daughter and I showed up at SMG to see the 5:15pm Soul Surfer. There was no 5:15pm Soul Surfer. Fandango, Moviefone and SMG website all listed a 5:15 showing of Soul Surfer. more

I went to this location today to see the movie the A Team but I missed most of the ending due to the server giving me someone else's credit card back in the payment basket!! Cons: lack of concern for their customer's credit card security!! more

If you want to sit with your family, don't go to the Studio Movie Grill. I'm a 44 year old mother of daughters who are away at college. During their winter break, we went to the movies, as a family, for my niece's 18th birthday. My husband and I arrived 1st and purchased 8 tickets. I went into the theatre to reserve our seats, all 8 of them. After all, 8 tickets allot for 8 seats. Right? I even picked 8 seats on the very front row so we could ALL sit together. My husband stood in the lobby to hand out tickets to each arriving movie goer in our party. 4 of the 6 arrived within 5 minutes of me saving our seats. So, we were only missing 2 of the 8. Within 5 minutes of the movie previews to start, an usher comes in and tells me that I can't save seats. Even though my niece and her boyfriend were on their way in (parking at the Arlington theatre means you are parking down by the Pet Store or Staples down the strip)...I spoke to the manager and he gave me back my money. He forfeited movie tickets and dinner for 8 so that 3 high school students could sit together in the seats I saved that I bought tickets for??? He gave me back my $60.75...my party of 8 drove 3 miles down the street and bought tickets to the same movie for 8 for $48.00 at the Movie Tavern. We saved almost $13. And Movie Tavern was very accommodating and ensured that we would have a great family night. I sent an e-mail to the owner, VP of SMG...they called me back and said ""their policy is to not let you reserve seats."" So, the moral of the story is, if you and your family arrive at the movies at separate times, don't go to Studio Movie Grill. You may not get to sit with your guests. And its nice to know that SMG is doing so well in our economy that they can turn away business. Movie Tavern gets my money now!!! more

This review is a little different then most. It is from an employee stand point and directed mostly towards people considering working at this particular location. First of all, I never filled out an application. I just sent my resume through email. I was called back and they did not even have my resume on file. So I was asked to just briefly tell about my past jobs. Then I got the job offer on the spot. Second, they are having a lot of problems with their employee's (go figure! that's what happens when they don't require an application) On my first day I was given a shirt that was size 4XL and my shirt size is Small. So I was required to walk around in a shirt that drowned my body. I had guests of SMG pointing and laughing. The management is STRICT but at the same time they are completely unorganized and unprofessional. So while they are cracking down on the employee's, the problem really is with the management. It is a mess up there. more

We've been twice now and are going again today. No, the service is not the same as a restaurant, but it's different. The Chairs are comfortable; the food is good, and, while we waited a while for drinks the first time, it didn't happen the second time around. It can be a little slow, but we found it fun, entertaining, and a great, comfortable way to go to the movies! Pros: Comfortable seating; kind of like being at home. Great parking. Great pizza! Cons: A little slow on food service. more

I have to wonder why that customer keeps going back! I've been 4 or 5 times (we go to matinees to avoid crowds) and I haven't had any problems with food service. My friend gets the chicken tenders and I always get those deicious cheese quesadillas. I don't expect the same service that I would get in a restaurant, because all of those movie theaters have a lot more customers than a restaurant. My only beef with SMG is that the mixed drinks are outrageously expensive. But hey, no big deal. Keep up the good work! more

This is my first review here. I just had to let others know how horrible the customer service is at this location. We were invited to the Pre-opening, everything was free and it was totally packed. Service was absolutely horrible that night but we assumed it was because it was their ""trial run"" night. We were excited about going back in a few weeks to try it out again. We have been back 4 times. Each and every time we consistently had horrible, horrible service. But, after yesterday's experience, I just had to let others know what they can expect when you go to this particular location. Pros: Cool place on the outside Cons: Worst customer service ever more