Stetler Dodge

Service is backed up because it took a week to get an appointment (not sure if it is product quality issue or not enough employees). Dropped off the car the night before as requested. Received a call the following day at 5:24 PM telling me that if I wanted the air conditioner repaired, it would cost $1,200 which they could do tomorrow. In the mean time, they did not even complete the oil change as requested. But, of course, they could do that tomorrow also. Tied up my car the entire day for 1/2 hour of work for $47.50 and had the nerve to assume that I would let them have it for another day. Hopefully, they made a lot of money off the customers that were smart enough to wait for their cars. Been a loyal customer since 2009 and this is the way they say "thank you". Time to find a new service department that cares about their customers!!! more

I went into this dealership looking for a 2014 Chrysler 300. They did not have a white 300 with navigation which is what I wanted so they assured me they can get one for me. 2 weeks later the white 300 shows up. I asked Andrew (the salesman that was working on this purchase) if this model had the navigation because I did not see it on the list of features. Andrew assured me several times that it did indeed have navigation. Once all the numbers were worked out he asked for my credit card for the down payment, right before he types in my credit card number he looks at me and tells me that the 300 does not have navigation. I guess Andrew figured once I sign all the paperwork and drive out of the lot and realize that it does not have navigation that I wouldnt really care because I was in a nice new car, wrong. 1) I do not understand how an official Chrysler dealership could not get their hands on the model I asked for and 2) I do not understand why a salesman would lie to customer about such an important key feature. I guess some people would go the extra mile just to make a sale even if that means being dishonest to a customer. more

Always have great service dealing with the parts counter and the service dept. They will continue to get my buisness more

Never of had a problem with serivce doing what they promised. Beth in Parts is always on top of things and knows her stuff. Rocky is great to work with.. we trust him to fix it and do it right and know about what we need to fix. more

It's the coldest week of the year and the fan in my Wrangler stopped working. I called Stetler on Thursday morning. I described the problem and service said they probably knew the problem. They would squeeze it in that day. 5:00 they said they never got a chance to look at it but if I can leave it overnight, they would definitely get to it Friday. It is now 4:00 on Friday and they still haven't looked at it and can't tell me when they will. Had they been honest on Thursday I could've gone elsewhere and had it fixed. Instead I am now looking at at least Monday. If you can't do it - tell the customer! And why do I have to call them to find out they can't get to it? Call your customer! They pay your bills! Too bad this is the only Jeep dealer left in this area. I will never go back. more

Stetler has been around for many, many years, and they have a great reputation. Not only are the sales folks friendly, but the body shop manager ( Russ Shoop) and the folks in the parts department are just great. They are very friendly, knowledgable, and very willing to make you a happy customer. I would recommend them anytime to anyone! more