I had used Schlepper's in the past on several occasions, typically without incident. After our most recent experience in which company representatives damaged our apartment and furniture, lied to us repeatedly, lost an expensive piece of furniture and subjected us to their onerous claims process to then offer us a measly $12 to replace this piece of furniture, I will never use Schleppers again and I urge you to similarly avoid them at all costs. Please feel free to contact me and I will give additional details and names of the specific personnel we dealt with on this matter.
Our apartment flooded in May, requiring us to move out while the floors were re-done, walls, repainted, etc. Schleppers did the initial move - they packed up our entire apartment and sent it to a storage unit, where it should have remained until we moved back in, about six weeks later.
The move back into the apartment was an unmitigated disaster. Although we had requested (and paid for) the men to un-pack all of our kitchen goods, they hightailed it out of there without doing so. But not before damaging the newly painted walls by banging furniture against it, scratching the floors by dragging furniture across it, showing up an hour late, and being generally rude when we informed them that they had somehow failed to un-pack our bed. (The thing that we were most excited to return to after our six week involuntary vacation).
They went to check their truck and the bed was not there either. They left under the pretense that they were returning to the storage unit to search for the bed. They never returned. For four hours following their departure, we engaged in a series of frustrating telephone calls with their office trying to track down where the movers (and our bed!) were. We spoke to people in their office and customer service department and each time, we were told that the movers were on their way to the storage unit; that they were stuck in traffic on their way to the storage unit; that they were on their way to the storage unit but could not contact the actual movers, etc.
Finally, I was able to wrangle the foreman's cell phone number from one of the office-workers to see why we were waiting at home (missing work) for an additional 4 hours waiting for them to return.
I called the foreman and, lo and behold, the movers never went back to check the storage unit. They instead headed directly to another job in lower Manhattan. No one had gone to the storage unit to see what happened to our bed; and no one did until about 9 PM that evening when they told us that even if they found it, they could not deliver it until the following morning.
They did not find the bed. They told us that to be reimbursed for it, we would have to go through their claims process which required us to submit 3 estimates from "professionals" of the lost value. I'm not sure how many professionals there are that make a living valuing beds less than a year old, so we submitted the receipt for the bed as well as a link listing the bed's price.
Four months later, we receive an email from their claims department offering us $12 for the bed. (We had paid for full insurance for the move.) A perfectly insulting ending to an already unfortunate episode.
At every juncture beginning with the move-out, the people we dealt with were rude, unhelpful, and at many times, wholly incompetent.
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