Perfect Teeth

Dr. Reid and his assistant did a great job putting a crown on my broken tooth. After I made an appointment to have my teeth cleaned. This story starts a few years ago when I made an appt with my insur. assigned to have my teeth cleaned. The day of my appt I was not feeling well, and was having an bad allergic reaction to aspartame. Lola said I needed my yearly xrays. I said I would perfer not to have them until my next vist. She became very abrupt and said I needed my doctor permission not to have xrays??? I said I was not going to the doc for the allergies, I just did not want xrays. Please just Clean my teeth. She became very rude and demanding and said she would not clean my teeth without them. Well by than I started having anxiety, my heart was racing. So I left. I went to another dentist off my insur for my cleanings for awhile until I had my tooth break. I liked Dr. Reid work on my crown and thought his assistant would also clean my teeth. I was wrong, . Well, in walked LOLA, she started in on xrays again. I told her I have had them since with another dentist and my teeth were fine. She started insisting I give her his name and phone number so she can check to see if he billed the insurance. I said he did not I paid out of pocket for them. So she said she was going to give me xrays. I said Okay. 18 xrays later she came back and said I needed periodontal work on some of my teeth,,,heres the bill.... sign it.....I asked if she was going to clean my teeth and she said no. Not until I did the peridontal in April. I said my other teeth needed cleaning and she was mean , abrupt, insulting and I felt that same anxiety shaking my body as she made me feel last time. So I left once again without a cleaning. No way I would let that woman touch my teeth now, I cant afford outofpocket but I will go to another hygenist anyway....... Pros: Dr. Reid and his assistant are great Cons: Lola more

I switched to the Centennial Perfect Teeth office because their office location was in betweeen work and home and their office hours were much more convenient then the Academy Office. I had problems making the appointment due to insurance notification. Once these issues were resolved I was finally able to make my 7am appointment. On the morning of my appointment I arrived early as I thought was expected. No one was at the office. I waited and waited and waited. I attempted to call the office number I had for them. I could see that I was reaching the correct office as I could see the phone light up while my phone was ringing. I paged the dentist at 7:30. (number that was on the machine) At 7:45 I had to leave for my work. The dentist finally returned my call at 7:55. He explained that they attempted to call my home number and received a disconnect notice. I called the number and verified that I had no disconnect notice. At nearly 11 they finally returned my call from the answering machine messages that I had left. They did not attempt to call my work or cell number. They said they did not have this information. However, I left this information with them when making the original appointment and they DID call my work number during the fiasco of trying to make the original appointment. Their excuse was that they had a plumbing emergency. However, there were no plumbers present. NO message on the phone to update their hours. AND NO message on door to reflect change in hours. I believe that they handled this situation very POORLY. I will NEVER return to this location!!!!!! And EVERY person that asks for a dentist referral will know of my issues with this office. They can charge us $50 for a no show appointment. I BELIEVE that we should be able to do the same!\r Thanks to listening to me vent. - Becky Cons: they did not show for my appointment more