Pearle Vision

I took my daughters here for an eye exam and glasses. The exam was okay but when it comes to glasses. This place is horrible. The quality is cheap cheap cheap. My daughters glasses broke in 1 week. Not due to misuse but due to a defect in my opinion. The arm of the glasses were not bent at all but the screw post snapped in half. The lenses did not fit well and kept falling out from just normal use. When I took the glasses back after 1 week I was told that there is not warranty on this and there is nothing they could do about it. Also my insurance covers standard lenses but they said I needed the more expensive poly carbonate. I was told that because my daughter was under 18 no one would give her the standard lenses that the insurance covers. This is a ploy to make an extra buck off of you because right down the street Vision Source the place with quality glasses did give me whatever my insurance covered. When I picked up my daughters glasses I paid $35 dollars cash. The lady that helped me was busy doing 10 other things and aparently never credited my account for the co- payment and now Pearl Vision expects me to pay them another $35. Well maybe if they had more honest employees that were not pocketing peoples co payments they would have that $35. Or maybe if they gave their customers individual attention instead of multi tasking to the point of which the customer feels ignored money would not go missing and maybe they can provide a quality product. My best advise is unless you have money to waste and want nothing to show for it. DON""T GO HERE!!!!! more

I got a pair of glasses which I paid more than 300U$ and quality is really poor. Lenses get dirty all the time and are hard to clean (I have had glasses for more than 15 years and this never happened before). Customer service is inexistent, warranty is too short. When I complained about the poor quality of lenses, all they could do for me is giving me some lens towelettes. Big deal! Other places offer longer warranties and much better value for the money. more