I had a 90 min massage appointment on Wednesday, 9/14 at the Overland Park location. I have always had great experiences at this salon, but today was not so. I was initially hesitant because the masseuse I have worked with during all of my massages at the salon does not work there anymore, nor would anyone tell me where she went. When I arrived, the girl who took came to take me back to the locker room took four of us back at once and explained everything to us as a group. The 3 other women had never been to the salon before and were confused about what to wear, where to go, etc., and the explanations the girl gave were not at all sufficient. None of us were offered anything to drink during our time in the relaxation area. When I asked if there were any Kleenexes in this room, she seemed put off. The room was not quiet or dark.My massage was not very good either. I felt like it was a huge waste of my money to get a 90 min massage, which I have previously always been thrilled with, and not feel relaxed or relieved at the end. The room was cold, there was very little scent used, and my face and lower back were skipped entirely. Near the end, I realized I was just ready to be done with the whole thing and that has never happened.Overall I am very disappointed with my experience.
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