Modern Renovations

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1315 27th Street
Rockford, IL 61108

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(815) 227-9643
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I recently hired Modern Renovations to do remodeling at my home. It started out smoothly and the tile work looked wonderful. We were very pleased with the progess, but it quickl...

Unprofessional service and behavior 12/13/2007

I recently hired Modern Renovations to do remodeling at my home. It started out smoothly and the tile work looked wonderful. We were very pleased with the progess, but it quickly became a disaster. The initial written agreement stated the terms of payment as 1/3 at the start of the job, 1/3 in the middle, and final payment after completion. After 2/3 was paid Brian Bracken, the owner, demanded another payment before the job was complete. When we stated the terms that we agreed upon and informed him that we would not pay him until the job was completed in its entirety he stormed off the job and left our house unlivable. He used profanity and unacceptable and unprofessional behavior in our home. This is behavior that no customer should have to deal with. Our advice to anyone interested in hiring Modern Renovations is to choose someone else. What started out as a renovation to prepare our home for the holidays, has turned into a disaster. The owner of Modern Renovations, Brian Bracken, is unprofessional and is not a trustworthy individual and I wish that we would not have trusted him with doing work on our home!!! more
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